 |
 |
Training Agenda
This 7-day program conducted at Criterium Engineers headquarters every other month is offered to all engineers.
Day One
Introductions/Overview
What it means to be a Criterium Engineer: History, philosophy, & definitions
The Criterium Business Model: Planning, products & services, marketing, production & administration, risk management, financial controls
Client Relations: Personality profile
|
|
Day Two
Residential Services: Home inspections, structural inspections, relocation inspections, construction evaluation, troubleshooting, dispute resolution, insurance claims
Residential Products: Reports, estimates, designs, letters, specifications
Client Relations: Interactive
|
Day Three
Commercial Services & Products: Property condition assessments, environmental site assessments, reserve studies, construction loan monitoring
Field Exercise: Practical experience and report writing systems
Client Relations: Introduction to corporate real estate owners, investors, managers
|
Day Four
Field Exercise: Residential inspection and report writing systems
The Insurance Program: Provisions and requirements
Risk Management: Listening, minimizing and handling complaints
|
Day Five
Building a Business: Developing goals and objectives
Marketing: Developing a plan, identifying clients, scheduling activities
Communications: Advertising, language, and managing the brand
Client Relations: Managing the phone
|
Day Six
Business Management: Organizational structure, accounting, contracts, software, monitoring
Job Management: Contracts, fees and fee structures, scheduling, & production systems
People Management: Recruitment, growth, compensation & agreements
|
Day Seven (Principals only)
The Next Step: Review, action plan
|
|
|
|
|
